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Optoma

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RMA procedure

Warranty Notice

Notice about Optoma Out of Warranty Requests: By end of Monday April 14th, 2025 Optoma will no longer issue RMAs. If you have already been issued an Out of Warranty RMA by Optoma, we will honor that repair (Reminder: RMA has an expiration date of 30 days, if we don’t receive your projector by mid May you will have to request a new RMA from our Repair Partners). If you have not been issued an RMA, please reach out to Repair Partners directly (www.optomausa.com/service-and-support/service-centres). Thank you for your understanding.

The following policy is for RMA transactions for Optoma’s products. It will help you properly return Optoma’s products if needed. If you have any questions regarding the RMA policy or are in need of technical support, please call Optoma’s toll free number at 888-289-6786.

In-warranty service/RMA procedure

  1. Fill out the RMA form entirely.
  2. Provide proof of purchases with RMA form.
  3. Upon receipt of your info, an RMA number will be assigned to you within one business day.
  4. Label box with the RMA number assigned for shipping to Optoma for service.

Out-of-warranty service/RMA procedure

  1. If you choose to Troubleshoot with us please fill out this form (www.optomausa.com/service-and-support/supportenquiries/technical) or give us a call at: 510-897-8600 or 1-888-289-6786 (6am – 5pm PST).
  2. If after your troubleshooting with us, or if you don’t choose to trouble shoot with us you can reach out to our repair partners:
    • If you are in the USA:
      • Computer Bay
        Shipping Address: Computer Bay, 111 East Joliet Street, Schererville, IN 46375
        Contact Email: [email protected]
        Contact Phone: 219-322-3004
        Website: www.computerbay.org
      • Atlas Electronics, Inc. TV & Projector Repair
        Shipping Address: 2737 Irving Blvd. Dallas, TX 75207
        Contact Email: [email protected]
        Contact Phone: (214) 631-2901
        Website: www.atlaselectronicsinc.com
        Monday-Friday (8 am-5:30 pm)
        Saturdays (9 am-2 pm)
        Sundays (Call or Email for Appointments)
    • If you are in Canada:
  3. They will be able to help you with any further steps on how they will handle their Out of Warranty Repair.

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