RMA procedure
The following policy is for RMA transactions for Optoma’s products.
It will help you properly return Optoma’s products if needed.
If you have any questions regarding the RMA policy or are in need of
technical support, please call Optoma’s toll free number at
888-289-6786.
In-warranty service/RMA procedure
- Fill out the RMA form entirely.
- Provide proof of purchases with RMA form.
- Upon receipt of your info, an RMA number will be assigned to you
within one business day.
- Label box with the RMA number assigned for shipping to Optoma for
service.
Out-of-warranty service/RMA procedure
- Fill out the Out of Warranty RMA form entirely.
- An Agent will contact you for payment information.
- Upon receipt of your info, an RMA number will be assigned to you.
- Upon arrival of your Optoma product at our Repair Center, you will be charged a diagnostic fee.
- After your unit is diagnosed, an Agent will contact you with an Estimate.
- You will be required to either approve or decline the repair.
For your security, please do not email the completed form. We will contact
you for credit card information.
You can also contact customer service at 888-289-6786 and we can take the
information over the phone.
Once your information is received, we will forward you an RMA number
with shipping instructions via email within 24 hours.
Diagnosis
Unit evaluation takes between 2-3 business days. A repair estimate will be
forwarded to you via email.
Repair time
Our turnaround time for repairs is between 7-10 business days from the day
we receive your authorization. You will be advised if there is a delay
on the repair.
Fees
Once your Optoma product arrives to our Repair center, we charge $85 for
a diagnostic fee. Your credit card will be charged.
If you approve the estimate, the labor
charge is $110 per unit, plus $40 return shipping, plus the cost of
part(s). We will deduct $85 diagnostic fee from your final estimate.
Your credit card will be charged when the unit is ready to ship.
If you decline the estimate, we charge $40
for return shipping. Your credit card will be charged when the unit is
ready to ship. Please note that you are liable for the fees associated
with diagnosing the problems with your unit.
Shipping method
Units are shipped via FedEx ground service. Overnight and 2-day shipping
are also available for an additional fee. Please contact customer service
for details.
Payment information
Your credit card will be charged $85 up front for the initial diagnostic fee.
However, we will not charge you until we receive your unit at our repair center.
If the prepayment of $85 is made by check, please fax a copy of the
check along with the completed RMA form. Please make the check
payable to Technical Service Corporation (subsidiary
of Optoma Technology, Inc). Enclose the live check with the package
upon sending the unit for service.
Please note that we do not accept Purchase Orders unless your Company
or School has an account with us. If the Company or School has an
account with TSC or Optoma, please fax a copy of the PO with the
amount of $85.00 along with the completed RMA request form to
(510) 897-8605. The PO should be payable to Technical Service
Corporation (Subsidiary of Optoma Technology, Inc).
If you have any questions, please give us a call at (888) 942-2929
M-F 7am-5pm PST.
Out of warranty RMA policy for Canadian customers
All RMA units should be sent to the Canadian service center. Please refer
to your RMA for the correct address.
All products returned to Optoma for repair MUST have an RMA number.
The RMA number must be clearly marked on the outside of the returned package.
Packages will not be accepted without an RMA number appearing on the outside of the returned package.
Once your Optoma product arrives to our Repair center, we charge $115 CAD for a
diagnostic fee. Your credit card with be charged.
If estimate is approved, the labor charge is $145 CAD per unit, $45 CAD return
shipping, plus cost of part(s) and tax. We will deduct $115 CAD diagnostic fee from your final estimate.
Your credit card on file will be charge when the unit is ready to ship.
If estimate is declined, we charge $45 CAD for return shipping. Your credit card on
file will be charge when the unit is ready to ship. Please note that you are liable for the fees
associated with diagnosing the problems with your unit so we can advise you of the estimate to
repair.
